Refund policy

Refund Policy

At Legacare, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward refund process.

Refund Eligibility

You may request a refund within 30 days of your purchase date. To be eligible for a refund, your item must be unused, in its original packaging, and in the condition received. All original packaging, tags, and documentation must be included.

Refund Process

To initiate a refund, contact us at legacare.shop@gmail.com with your order number and reason for the refund. We will provide you with return shipping instructions. Once we receive and inspect your return, we will process your refund within 7-10 business days to your original payment method.

Refund Exceptions

The following items are not eligible for refunds: (1) Items purchased on final sale or marked as non-returnable; (2) Items damaged due to misuse or improper care by the customer; (3) Items without original packaging or tags; (4) Items returned after 30 days from purchase date; (5) Custom or personalized items.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product. In cases of defective items, please contact legacare.shop@gmail.com with photos for instructions.

Defective or Damaged Items

If you receive a damaged or defective item, contact us at legacare.shop@gmail.com within 7 days of delivery with photographic evidence. We will arrange a replacement or full refund at no cost to you.